Services

• All Trainers are trained and certified by the clients on product and soft skills.
• They undergo train the trainer (TTT) programs.
• The associates are fully trained in the classroom and on the floor as per the client specified training plans.
• Regular Training are conducted by the Trainers for Process Improvement and Skill based Improvement for the employees.

Domian Knowledge

Business Concept

• Processes
• Manpower & Resources
• Technology
• Future call Center Business
   

  Delivery of Capabilities

  • P & L Understanding
  • Factors of Business
  • Enhancement
  • Providing Growth Inputs
     

    Communication Skills

    • Dedication at work
    • MIS Analysis
    • Innovation
    • Personal Requirement Analysis and Planning
       

      Management Skills

      • Language , Fluency ,accent ,understanding of business Vocabulary
      • Attitude
      • Body Language
        • Problem Analysis and resolution
        • Crisis Management
        • Interpersonnel Skills
        • Leadership

• Providing structure approach to communication of business strategy.
• Establishing a shared approach or what is to be achieved and how is it to be achieved.
• Facilitate management of self and others.
• Measure and motivate organizationaland individual performance.

• Centrally located in Hyderabad with 150 seats.
• Additional space can be provided within in the Present campus to add another 30 seats.
• Hyderabad – Existing infrastructure, plus additional space taken, to be completely revamped. Total 100 seats can be made ready within 90 days of time on receiving LOI and agreement terms for 1 year.

Salient Features - IT

Servers & Desktops

• CMS Reporting Tool
• 100% Voice recording.
• A digital switch that processes and routes voice communications (telephone calls) and data communications from one endpoint to another.
• Remote access and telecommunication features for greater efficiency.
• Management features like alarm, abbreviated dialing group, adding trunk announcements, music-on-hold etc.
   

  Technology Team

  Response Time to Mobilize

  Dialer Key Features

   

  Highly scalable with redundancy, Automatic Call distributor ( ACD) , Hunting Lines , PRI technology , (CTI) Computer Telephony Integration, Interactive Voice Response (IVR) , Dialler ( Predictive, Progressive, Preview), Lead Manager, Supervisor, Reports, Voice logger, Recordings, Real Time monitoring, CRM Manager, Unified agent Viz. Voice, Video, Social Media, SMS, E-mail, Chat; TAPI Complaint EPABX/IPPBX & Asterisk.

   

  Superior Technology Platform

   
  • Windows Server 2016 based Active directory Infrastructure for managing the client and server computers along with different users and groups
  • Ensuring adherence to organizational policies by defining group policies like preventing access to auxiliary storage devices, restricting user-rights & management and sorting of users into groups and organizational units.
  • Enforcing uniformity of themes and similar look-and-feel of the user-interface by defining and enforcing related policy objects.
    • Highly Skilled team of 3 IT/Technology Professionals.
    • 24*7 Helpdesk onsite Support.
    • 24*7 VPN Support.
    • Cisco Certified Professionals for management fo network infrastructure.
    • Microsoft Certified Professionals for server and Workstation management.
    • Timelines for ‘Go-Live’ for the 1st batch of advisors with in 3 weeks.
    • 24*7 Helpdesk onsite Support.
    • Made in India.Make in India
    • ISO 27001:2008 compliant
    • 99.99% IT uptime
    • Triple-layered IT redundancy
    • Seamlessly integrate across channels
     

    Quality At Every Step

    •  
      • • Higher first call resolutions
        • ISO 9001:2008 compliant
        • A positive work environment
        • Benchmark Quality & Training modules and interventions
        • Customer Experience (CX) at the heart of everything we do